We built the total quality system covering the whole life cycle of the products. It starts by digging into the customer’s actual needs. Not only us but also suppliers and customers are all involved in the quality system. It helps to do the right thing from the beginning, and make sure we do it right in every process.
In manufacturing, there are inspections in the material, the process, and the products. The unqualified parts and the quality improvement of the suppliers are seriously controlled.
Total Quality Management
Maintain open and mutual communication between the customer and us. Always see the problem from the customer’s eyes.
The top-down support
The directors form the culture of encouraging creativity and innovation. It is our policy that anything good for the customer is worth a try.
The involvement of everybody
Everyone in the company received quality training annually. There are quality KPIs in every department which is connected to the customer needs.
By holding lectures and on-job training, we improve the mindset of “do the right things right at the first time” and “customer orientation.”
Enhance cross-department collaboration
When there is a problem, solve it based on the needs of the customers, not based on each department’s needs.